PRIVACY POLICY

This privacy policy sets out how I, Heather O’Connor, use and protect any information you provide when using my website. Your privacy is extremely important to me, as is providing excellent customer care and building strong and long lasting relationships with my customers.

Should I ask you to provide certain information by which you can be identified when using my website, then you can be assured that it will only be used in accordance with this privacy statement. Adaptions may be made to this policy at any time, and updates will be shown on this page and dated.

 

INFORMATION COLLECTED

To enable me to fulfil any order you place I will require certain personal information from you. 

  • Your name

  • Email address

  • Postal address

  • Telephone number

  • Payment information.  I use Paypal to securely process payments through my website. 

I will also need information on the item to be ordered.  For bespoke or customised orders you may wish to provide me with further personal information where relevant.

HOW I USE YOUR INFORMATION

Providing excellent service is of the upmost importance to me. I collect your information predominantly for the following reasons:

  • To fulfil your order. I may need to contact you by email or phone regarding your order details.

  • Internal record keeping.

  • As a sole trader I may be required to keep hold of some information for up to 5 years for legal and legitimate business reasons. 

  • Information gathered may be used to help me improve my products and services.

KEEPING IN TOUCH

I will always seek your permission before adding you to my mailing list.  If you choose to be added to my mailing list then your name and email address will be used to send you occasional newsletters informing you of new designs, upcoming events, studio news and promotions.

  • I will only collect the above information with your explicit consent, via sign up forms, email, or in person at an event.

  • My newsletters are sent through the secure permission-based email system MailChimp, which securely holds your name and email information for me.

  • You can unsubscribe or change your provided information at any time.

 

INFORMATION SHARING

Information regarding my customers is very important to my business. I would only share your personal information for very limited reasons and only where necessary, namely:

  • To comply with UK tax law.

  • Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary for them to perform these services.

  • Online selling platforms. The following online platforms are authorised to sell my jewellery, (click links for their privacy policies),www.handmadeinbritain.co.uk and www.modastore.co.uk.  I use the information provided by these third party sellers for the fulfilment of orders only.

 

DATA RETENTION

I retain your personal information only for as long as is necessary to provide you with my services and to fulfil my lawful business obligations.  Held data includes: 

  • Contact details and email correspondence regarding your order.

  • Order forms and invoices (I may also be required to share some of this information to comply with my legal, regulatory and tax obligations)

  • Please note I do not store credit card details.

SECURITY

Keeping your data secure is of the upmost importance to me and my business.  In order to prevent unauthorised access or disclosure, I have put in place suitable physical and electronic procedures to safeguard and secure the information I collect online.  

USE OF COOKIES

Allowing cookies will enhance your experience on my website. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

This website uses tracking software to monitor it’s visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of my website but will not store, save or collect personal information.  You can read Google’s privacy policy here

Overall, cookies help provide you with a better website experience, by enabling me to monitor which pages you find useful and which you do not. A cookie in no way gives me access to your computer or any information about you, other than the data you choose to share.

You can choose to accept or decline cookies. Cookies can also be deleted.  Declining cookies may limit your experience whilst using my website.

LINKS TO EXTERNAL WEBSITES

My website contains links to other websites of interest. However, once you have used these links to leave my site, you should note that I do not have any control over that other website. Therefore, I cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

YOUR RIGHTS

You have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

You also have the right to change, restrict my use of, or delete your personal information.  Please note, I may be required to store certain data for legitimate and legal business reasons.

Full information on your rights can be found via the Information Commissioners Office 

CONTACT ME

For purposes of EU data protection law, I, Heather O'Connor, am the data controller of your personal information. If you have any questions or concerns, you may contact me at:

hoc@heatheroconnor.com

+44 (0)7944 865259

401 ½ Studios, 401 Wandsworth Road, London, SW8 2JP

 

Policy updated 25/5/2018

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401 1/2 Studios | 401 Wandsworth Road | London | SW8 2JP 

@copyright 2018 Heather O'Connor - Designer | Silversmith | Jeweller

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