DELIVERY

CHANGES TO DELIVERY DURING COVID PERIOD - UNTIL FURTHER NOTICE

At present the studio remains closed whilst I continue to follow NHS shielding advice.  As such I am currently using DHL for the collection and delivery of your purchases or relying on the kindness of friends to make a post office run for me!  To keep this efficient I will be arranging delivery of all orders on a weekly basis only so delivery times are estimated at between 3 - 7 working days from placing your order. 

SENDING OF GIFTS

If you are sending an item as a gift you can add a personalised message at checkout and I will add a hand written gift card to your delivery. 

 

DELIVERY COSTS

Throughout July I am offering FREE UK DELIVERY on all in stock orders.  You can also get a 10% discount on your full price order by joining my mailing list 

Usual Delivery prices are shown below:

Items over £100 - £7.00

Items under £100 - £4.00 

International - £12.00

Gift vouchers - I can email a voucher to you within 24 hrs of purchase.  If you would like a gift voucher card posted this will be done by regular 1st Class post and is free of charge and should take around 3-5 business days.  You can add your personalised message at checkout.

DELIVERY TIMES

I will be booking collection of orders with DHL on Sunday evenings, to be collected from me on Mondays or arranging for a friend to post out for me on Mons /Tuesdays. If you have an urgent delivery request please let me know in advance and I will do my best to arrange this.  You will be kept up to date on dispatch and delivery times via email and / or text.

 

STOCK AVAILABILITY

All items currently listed on my website (unless out of stock is stated in main description) are in stock and available to purchase.  I am currently unable to fulfil orders on out of stock items.

Gift vouchers are also available to order and a physical voucher card can be posted out for free.

The returns process remains unchanged.  Please see Returns for more details.

If you have any special requests or questions just get in touch.

Happy Shopping!

 

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© 2020 Heather O’Connor, London, United Kingdom