DELIVERY

CHANGES TO DELIVERY DURING COVID PERIOD - UNTIL FURTHER NOTICE

At present the studio remains closed whilst I continue to follow NHS shielding advice.  As such I am currently using DHL for the collection and delivery of your purchases.   In order to be able to process your order efficiently I will need to take a mobile number, as directed by the delivery company, at checkout so that DHL can inform you of your delivery time.

SENDING OF GIFTS

If you are sending an item as a gift you can add a personalised message at checkout and I will add a hand written gift card to your delivery. 

 

DELIVERY COSTS

I will continue to charge the same rates as I did for Royal Mail services.

Items over £100 - £7.00

Items under £100 - £4.00 

You can get free delivery on your order by joining the mailing listFree delivery not applicable to items purchased in the sale.

Gift vouchers - I can email a voucher to you within 24 hrs of purchase.  If you would like a gift voucher card posted this will be done by regular 1st Class post and is free of charge and should take around 3-5 business days.  You can add your personalised message at checkout.

DELIVERY TIMES

I will be booking collection of orders with DHL on Sunday evenings, to be collected from me on Mondays until further notice so please place your orders by midday Saturday for same week delivery.  If you have an urgent delivery request please let me know in advance and I will do my best to arrange this.  You will be kept up to date on dispatch and delivery times via email and text.

 

STOCK AVAILABILITY

All items currently listed on my website (unless out of stock is stated in main description) are in stock and available to purchase.  I am currently unable to fulfil orders on out of stock items.

Gift vouchers are also available to order and a physical voucher card can be posted out for free.

The returns process remains unchanged.  Please see Returns for more details.

If you have any special requests or questions just get in touch.

Happy Shopping!

 

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© 2020 Heather O’Connor, London, United Kingdom